Effective date: 11 August 2026
Okehampton House Clearance respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Who We Are
Okehampton House Clearance is a family-run business providing house clearance services across Okehampton, Dartmoor, and Devon. Our contact details are at the bottom of this policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out the contact form on our website
- Call or email us to request a quote
- Engage our services
This may include:
- Name
- Email address
- Phone number
- Property address
- Details about your clearance needs
3. How We Use Your Information
We use your information to:
- Provide quotes and estimates
- Arrange and carry out clearance services
- Respond to your enquiries
- Send you relevant information about our services (only with your consent)
- Improve our website and services
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity: To provide the services you request.
- Legitimate interests: To respond to enquiries and improve our services.
- Consent: Where you have given clear consent for us to process your data for a specific purpose.
5. Who We Share Your Information With
We do not sell, trade, or rent your personal data to third parties. We may share your data with:
- Service providers who help us run our business (e.g., website hosting, email services)
- Charities or recycling centres (only when you have requested we donate items on your behalf)
- Law enforcement or regulatory bodies where required by law
6. Data Security
We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically, we keep data for up to 6 years after the last interaction, or as required by law.
8. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
- Access: Request a copy of the data we hold about you.
- Rectification: Request corrections to your data.
- Erasure: Request we delete your data (subject to legal obligations).
- Restriction: Request we limit how we use your data.
- Objection: Object to our processing of your data.
- Portability: Request your data be transferred to another service.
To exercise any of these rights, please contact us using the details below.
9. Cookies
Our website uses minimal cookies. See our Cookie Policy for more details.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: info@okehamptonhouseclearance.co.uk
Phone: 01837759041